Testimonials

The City Bin Company

Synoptic Communications Partner with Viatel to Deliver National IP & Data Network for The City Bin Co.

Synoptic have been a long-standing and valued member of the Viatel Technology Partner Programme. The Viatel Technology Partner Programme enables Viatel Technology Partners to take full advantage of Viatel’s complete suite of Cloud & Connectivity Solutions and avail of dedicated support to enable them harness the potential of Viatel’s capability to support them and their customers.

Viatel have worked with Synoptic for many years now supporting them to deliver cost effective and resilient network connectivity solutions to their end customers. Viatel were delighted recently to support Synoptic and their customer The City Bin Co to deliver a fully managed IP & Data network as part of a network refresh project. The Viatel solution enabled Synoptic deliver on their brief to The City Bin Co to deliver additional cost savings, improved performance and manageability across their estate. Utilising Viatel’s extensive geographic network infrastructure and managed MPLS capability, Viatel delivered a fully managed scalable IP & Data network connecting all of The City Bin Co branch locations onto a single network. This network is managed and supported for Synoptic 24X7x365 by Viatel’s Network Operations Centre.

“Our relationship with Viatel has been integral to our growth strategy, through their extensive cloud and connectivity portfolio we are able to offer more innovative and future proof solutions to support our customers.”, – David O ‘Farrell – Chief Technical Director, Synoptic.

Commenting on the announcement Viatel Director of Sales and Marketing Damien McCann stated “We are delighted to partner with Synoptic Communications and support them on their win with the City Bin Co. We look forward to building on this relationship for many years to come”.

The City Bin Co is Ireland’s fastest growing and most innovative waste management and recycling operator, since their inception in 1997 the company now services tens of thousands of businesses and homes from Galway to Dublin and have earned notable awards along the way. The City Bin Co. was the first and only company in the waste management industry to be placed on the ‘Index of Excellence’ by Excellence Ireland. The practice and pursuit of excellence is part of the company culture. They have been a Deloitte Best Managed Companies (Ireland) four years in a row as well as representing Ireland twice in the European Business Awards in the area of Customer Focus.

“Since 2014 the team at Synoptic have played an integral part in supporting us in every area of our telecommunications” – Parisch Browne – CTO, The City Bin Co

Since 2014 Synoptic have been providing Voice and IP services to The City Bin Co both in Galway and Dublin, at the beginning of 2018 it was evident that due to the company’s significant growth they needed to implement a more comprehensive scalable network to connect all locations. Synoptic deployed a solution utilising the extensive Viatel national network which was more robust and commercially attractive than any other option available, based on this along with Synoptic’s historic ability to deliver for The City Bin Co they were awarded the contract to roll out a fully managed IP & Data solution nationwide. This new network has enabled The City Bin Co to put in place an infrastructure that will be ready for any future eventualities or requirements.

Parisch Browne – IT Manager, The City Bin Co:
Since 2014 the team at Synoptic have played an integral part in supporting us in every area of our telecommunications, they initially came to talk to us about reducing monthly expenditure on our geographic and non-geographic voice services, after significant year on year savings in this area it enabled us to gradually build a better IP infrastructure. Today we’re now in a position to deploy a new large-scale IP & Data network which will for the first time connect all out locations on a single network. The support levels, general interaction and constant advise we’ve received from Synoptic over the years made our decision that bit easier when choosing our partner for this project.



Eversheds-Sutherland

Synoptic Communications deploy network infrastructure for Global Law Practice Eversheds Sutherland.

Eversheds Sutherland, founded in 1988 with over 4,000 staff. Operating as a Global Top 15 Law Practice Eversheds Sutherland have a significant position in the Irish market. As Ireland’s only full-service international law firm Eversheds Sutherland provide expert legal services to a predominantly business client base across a broad spectrum of areas. Their partners and solicitors strive to work in a collaborative partnership with their clients to deliver premium legal advice on time, and within budget through their innovative project management structure which is unique among the legal profession. – Eversheds Sutherland went to market to source mission critical IP and Data infrastructure, a core requirement for their needs was an enterprise level IP Access circuit at their head offices in Dublin 2 and a diverse data connection between their Dublin and Belfast offices. Synoptic Communications successfully deployed this infrastructure using duel carrier partners thus offering complete resiliency to the network, Virgin Media being the primary infrastructure network utilised.

Nicholas Eustace – IT Director – Eversheds Sutherland says:
“After meeting with the team at Synoptic it was clear to us that their in-depth knowledge of the Tier 1 carriers network reach and technology was going to be a big advantage to us. The lead times they secured for delivery of service were very welcome with all services delivered well inside industry standard.” – “Regardless of the carrier network deployed Synoptic project managed all service deliveries without any issues from placing of order to handing over live service, we only dealt with their project managers throughout. Going forward we have one point of contact for all service queries whilst utilizing two diverse carrier networks.”


Marco Beverages

Synoptic Communications to continue long standing relationship with Marco Beverage Systems Ltd.

Synoptic are delighted to be entering into a new contract term with their long standing and valued customer, with their in depth knowledge of the carrier networks throughout Sandyford Industrial Estate they were able to install a high grade dedicated BT service, with recent upgrades to the BT core network in the area Synoptic were able to secure a significant increase in bandwidth performance for their client future proofing their requirements for the foreseeable future. – “Paul and Dave very experienced and knowledgeable in this area – they are responsive and great to deal with which enables us to have reliable connectivity and allows us to focus on what we do best.” says Shane Pender – Customer Experience Manager – Marco Beverage Systems Ltd. – “Since installing the service they’ve performed as promised so I had no hesitation in renewing contracts with them recently to upgrade our infrastructure.”

“From initially sitting down with Synoptic back in early 2016 I knew that they had valued experience in the telecoms sector and felt full confidence to run with the solution they proposed.”


The Connacht Hotel

One of Galway’s largest hotels team up with Synoptic Communications to deploy high grade network infrastructure. The Connacht Hotel is one of Galway’s busiest and most popular hotels. With over 350 rooms the hotel regularly has over one thousand guests in house. The hotel itself is a family friendly venue with kids club and a host of family room types. It is also very popular with corporate guest with its ample free parking, complimentary Wi-Fi and convenient location close to the motorway and business parks. The Connacht is a popular meeting and event’s venue with eight meeting rooms including The Ryan Room which can hold over 250 people.

Alan Rooney – IT Manager – The Connacht Hotel:
“We are delighted to have Synoptic as part of the team that helped enhance the customer experience here at the hotel. We were pleasantly surprised how seamlessly they were able to deliver service, with extensive dig works involved to deploy the fibre into the hotel the guys project managed the whole delivery without a hitch from start to finish. Being a hotel, we require 24×7 support for our network infrastructure and as Synoptic provide this level of support it’s a huge comfort knowing that we’re in safe hands.”


Galco Steel

Synoptic Communications celebrate Galco as their longest standing corporate client.

Galco recently celebrated their 50th anniversary providing corrosion protection across the country of Ireland. Galco provides hot dip galvanising services to the steel fabrication market with 5 locations strategically located across Ireland and their Access Covers & Drainage division, located in Dublin, serves the Builders Providers industry nationwide.

Oscar McMahon – Group ICT Manager – Galco:
“Over the last 5 years the one area of our overall IT we’ve never had to be concerned about is our network infrastructure, from our first dealings with Synoptic it was quite clear to us that there was a level of expertise and professionalism about the company. Looking at our varying requirements over the years they’ve always been extremely knowledgeable on what network services have been available to us and have always secured the most competitive price points. We trust in Synoptic to continue to bring to the table the best solutions for our network infrastructure requirements for the foreseeable future”


Morgan McKinley

Synoptic Communications renew contracts with long standing customer Morgan McKinley to implement significant upgrades to their national IP & Data Network.

“We are delighted to be continuing our strong partnership with Synoptic Communications, they have been very professional is every area of their service over the years and have been proactive in ensuring that we could secure the best upgrade options available for our network requirements, their support and assistance to date has been second to none and we have always had full confidence in their ability to deliver on every promise.” – Alan Barry – Network Infrastructure Manager Morgan McKinley are one of Ireland’s leading recruitment specialists with over 800 employees globally, their story began 25 years ago in County Cork and have subsequently expanded their reach nationwide and much farther afield. Office locations now include Australia, Canada, China, France, Hong Kong, Japan.


Irish Studio Media Publishing

Synoptic Communications design complete telecoms solution for New York based digital media company Irish Studio. According to Ciaran Casey, CEO Irish Studio, ‘’the team at Synoptic project managed the full deployment of our new telecoms infrastructure from start to finish and ahead of schedule for our staff’s arrival at our new Dublin 2 offices. With the complexity of the solution to be considered, it was quite a task to have it all deployed in such tight timelines. Synoptic now manage and support all areas of the solution which has been running without a hitch since its inception. Great team to work with, they provide a great service and make the complex simple’’.

The new Irish Studio offices were due to open early 2018 so the company engaged Synoptic with the view to securing a provider that could deploy a full telecoms solution whilst working to very tight timelines. Within two weeks from order, Synoptic had successfully deployed a complete diverse telecoms network, a SIP PBX solution was installed along with two diverse Internet Access circuits whilst also building in two diverse SIP paths for call connectivity. Building in this level of resiliency was crucial to the dynamic requirements of Irish Studio.

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