Synoptic delivers a state-of-the-art call centre solution for one of Ireland's leading travel agents Sunway.

Founded in 1966, Sunway Holidays is Ireland's largest Irish owned tour operator with over 70 destinations worldwide including, Summer and Winter Sun. Sunway has an exceptional reputation for providing good value quality holidays at extremely competitive price points. What is more reassuring in the current economic climate, Sunway is a fully bonded travel company.

"The Synoptic & Sunway partnership began 7 years ago when Synoptic deployed a high-grade internet service to run the booking engine for the company. At the beginning of 2022, we re-designed the critical connectivity infrastructure deploying duel circuits with a Dedicated Internet Access circuit on fibre as the primary link along with radio backup. With this highly reliable and diverse network in place, we were in a position to look at deploying a new IP Telephony solution to power our call centre.

Sunway were eager to move its call centre to the next level, to build a future-proofed multifunctional solution that brings the entire team to new heights of productivity, to cater for the office and remote worker environment, and most importantly, to make the overall customer experience second to none. Moving to SIP technology enabled us to offer significantly lower annual costs whilst building in considerably more functionality. Now utilising features like Mobile & Desktop APP's, a call reporting suite, call recording, voicemail to email, wallboards and much more, Sunway are now in a powerful position to excel at the top of the Irish travel sector" - David O' Farrell - Cheif Technology Officer - Synoptic.

"As a trusted supplier for a number of years, we had full confidence in Synoptic's ability to deliver on this significant project for the rebuild of our call centre.  We went to market for potential suppliers and after months of research and consultations, we were delighted to proceed with the Synoptic proposed solution.

From start to finish they were extremely professional and knowledgeable, the level of experience they brought to the table gave us total confidence in their ability to deliver, they worked closely with us throughout the project to ensure we deployed exactly the right solution for our specific requirements.

The team at Synoptic now manage all our critical telecoms including the resilient internet connectivity design and the full call centre and voice platform" Mary Denton - CEO - Sunway.